Going Beyond Getting Your Practice Started

Learn how to grow your practice with expert insights and tools.

Learning How To Grow Your Practice

Guidance for New Behavioral Health Practices

Expanding your client roster requires well-run administrative process to support and scale your practice.

1

Draw New Patients to Your Care

Make it easy for new patients to go from seeking services to being seen by your practice. Invest in your marketing channels early – whether referral networks or online directories – to grow your reach. Building your reputation for delivering exceptional treatment becomes a foundation for greater market demand for your services.
2

Be the Expert on Your EHR

The right EHRs can unlock growth opportunities, but only when used to their full potential. Familiarize yourself and your staff with how your system can automate work, keep you organized, and simplify patient interactions.
3

Focus Your Administrative Efforts

Automate repetitive tasks like sending intake packets and appointment reminders. Standardize how work gets done and by whom, using templates whenever possible, and cross-training staff to relieve bottlenecks in the patient cycle.
4

Track Your Progress with Reports

Building a thriving practice relies on having data to drive decisions. Start small by reporting on how your practice is doing on a monthly basis by tracking one or two key performance indicators (KPIs), such as provider appointments booked or client retention. Add to your reporting as you grow.

Learning How To Grow Your Practice

Know What's Going On with 20 Practice KPIs

To find out what’s working and what could be better, the best practices monitor key performance indicators. Learn what KPIs you should track to measure progress, identify areas for improvement, and achieve your goals.

Common questions asked by others like you

How can using outcome measures improve my clinical outcomes?

Outcome measures provide an objective view of your clients’ symptoms over time, allowing clinicians to assess the severity and evolution of conditions more precisely. Outcome measures provide concrete data on how symptoms respond to certain treatments, which can be used to hone treatment plans and achieve faster outcomes. They also provide patients with evidence of their improvement, which can become powerful encouragement.

How can I better engage patients without expending too many resources?

Engaging patients can be a challenge, but it doesn’t have to be a drain on your resources. By automating patient engagement efforts, you can keep clients plugged in without overwhelming your workload. Appointment reminders, auto-sending documents like outcome measures and “homework” between appointments, and a patient portal with a messaging feature are all easy ways to keep clients engaged without demanding copious amounts of maintenance on the practice end. With the right tools, you can improve patient outcomes and keep clients happy without expending too many resources.

Should I manage my own billing or outsource the work?

Your billing method will depend on your individual needs and goals. In general, in-house billing may save you money, give you more control over the process, and reduce the potential for data security breaches. However, it comes with a steep learning curve of billing and coding skills, and you may realize higher reimbursements in the long run by utilizing professional billers. Outsourced billing is more expensive and affords you less control over the process, but it is also less time and labor-intensive, and allows someone else to manage organization and deadlines. For more information, read our list of pros and cons for in-house vs. outsourced billing.

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How do I keep up with documentation as my patient load increases?

Automate as many aspects of your clinical notes as possible. It’s faster to edit and complete an automated note than to create the entire thing from scratch. Valant speeds your documentation with auto-generating narratives, the ability to carry forward information from previous notes, and automatic population of outcome measures into the note. Say goodbye to the pileup of documentation work!

Learning How To Grow Your Practice