Setup MYIO
Getting Started
If you need a portal account and are an existing or new patient
download MYIO app from the Google Play or Apple App Store, tap on ”Create an Account” and enter the access code found in your Invite to MYIO email/text. If you did not receive an invite contact your practice and they can send you one! The access code will expire after seven days.
Sample text message
Verify identity using birthdate validation
After successfully entering your birthdate and clicking next, you will see the “Account Setup” screen.
Account Setup
- Enter a portal email with an email address that only you can access
- Click “Verify My Email”
- Enter Verification code from email – resend code link will become available if needed after the countdown
- Click “Confirm”
The portal email is used to reset your MYIO Password or to receive any communication regarding updates, messages, or shared documents available in your MYIO account.
- Choose user name
- Choose password – eight or more characters, one uppercase, one lowercase, one number or special character
- Confirm (retype) password
- Click “Next”
Mobile users can enable biometrics to save credentials.
Onboarding for New Patients
Enter personal details (* required fields)
Depending on practitioner configurations, these fields may vary. You can always view and edit any information that’s been entered in your patient record in your “My Account” section of MYIO.
Click next after each question is answered:
- First Name*
- Middle Initial
- Last Name*
- Suffix
- Preferred Name
- Preferred Pronouns
- Gender Identity
- Sex as matching your insurance policy
- SSN
- Marital Status
Enter personal details (* required fields)
Click next after each question is answered:
- Race and Ethnicity
- Preferred Language
- Education Level
Add Email Information
The home or work email can be the same as the portal email already verified.
Enter Address and Preferred Contact Information
Click next after each question is answered
App users may update information once the onboarding information is completed. You will see any updates made to your account once the practice verifies them.
Enter Insurance Information (dependent on practice settings)
Be sure to scroll down to fill out completely.
Enter Credit Card Information (dependent on practice settings)
The credit card information will show under “Billing” once initial account information is completed.
App users may update information once the onboarding information is completed. You will see any updates made to your account once the practice verifies them.
Accept Terms of Use
Review the linked information and click “Accept”
Be sure to scroll down to fill out completely.
