Setup MYIO
Download the MYIO App
If you need a portal account and are an existing or new patient,
download MYIO app from the Google Play or Apple App Store, tap “Click here to activate your MYIO account” from email or follow the prompts found in your Invite to MYIO text. If you did not receive an invite, contact your practice and they can send you one. The access code will expire after seven days.
Activate Your MYIO Account
From email invite
The portal email is used to reset your MYIO Password or to receive any communication regarding updates, messages, or shared documents available in your MYIO account; and should be an email address that only you can access
- Receive email invite (sample email message shown)
- Tap “Click here to activate your MYIO account” from the email
- Verify code is accurate and tap “Next”
- Enter birthdate and tap “Next”
- Enter Password and Confirm Password, tap “Next”
- Account activating screen will appear, then activation confirmation
- Option to use biometrics
From SMS/text message invite
- Receive text message invite (sample text message shown)
- Navigate to the MYIO App
- Tap “Activate Account” top right of screen
- Tap “Activate Account” from bottom right of next screen
- Enter the access code from the invite, tap “Next”
- Enter birthdate and tap “Next”
*this should be an email address that only you can access - Enter Portal Email, tap “Verify My Email”
The portal email is used to reset your MYIO Password or to receive any communication regarding updates, messages, or shared documents available in your MYIO account.
- Open “Verify Email to Activate MYIO” email (sample email shown)
- Enter verification code in MYIO App and tap “Confirm”
- Enter Password and Confirm Password, tap “Next”
- Account activating screen will appear, then activation confirmation
- Option to use biometrics
Log In to MYIO
Once your MYIO account is activated, and you have begun the onboarding process (see below), you may log out. There are a couple of log in options. Navigate to the MYIO App to start.
“Send Email Link” Option
- Enter Portal email and tap “Send Email Link” from the Log In screen
- Message will appear that the email with a login link is in your inbox
- Tap the appropriate device link from the email
- The MYIO App will indicate your account is being verified
- You may see an Updated Tems of Use screen, review and tap “Accept”
“Log In with your Username/Password” Option
- Tap “Log In with your Username/Password”
- Enter Portal Email and Password, click “Next”
- The MYIO App will indicate your account is being verified
- Option to use biometrics
Onboarding for New Patients
Enter personal details (* required fields)
Depending on practitioner configurations, these fields may vary. You can always view and edit any information that’s been entered in your patient record in your “My Account” section of MYIO.
Click next after each question is answered:
- First Name*
- Middle Initial
- Last Name*
- Suffix
- Preferred Name
- Preferred Pronouns
- Gender Identity
- Sex as matching your insurance policy
- SSN
- Marital Status
Enter personal details (* required fields)
Click next after each question is answered:
- Race and Ethnicity
- Preferred Language
- Education Level
Add Email Information
The home or work email can be the same as the portal email already verified.
Enter Address and Preferred Contact Information
Click next after each question is answered
App users may update information once the onboarding information is completed. You will see any updates made to your account once the practice verifies them.
Enter Insurance Information (dependent on practice settings)
Be sure to scroll down to fill out completely.
Enter Credit Card Information (dependent on practice settings)
The credit card information will show under “Billing” once initial account information is completed.
App users may update information once the onboarding information is completed. You will see any updates made to your account once the practice verifies them.
Accept Terms of Use
Review the linked information and click “Accept”
Be sure to scroll down to fill out completely.
