Behavioral Health Support
Expert Implementation: Setting You Up for Success
We know that a smooth onboarding experience is key to your long-term satisfaction. That’s why we take implementation seriously, providing personalized support and guidance to ensure you’re confident and ready to put growth into practice.
Here’s how we make implementation easy:
- Dedicated Implementation Manager. You’ll have a personal point of contact to guide you through to launch and answer any questions.
- Tailored Plan. We work with you to set onboarding, training, and go-live goals that meet your practice needs.
- Exclusively behavioral health. Your implementation manager is an expert in behavioral health, understanding the unique workflows and nuances that affect your practice.
- Robust Resources. You’ll have access to a wealth of resources, including live training, on-demand e-learning modules, sandbox accounts, and a comprehensive knowledge base.
“The training for this EHR is personal and outstanding. It is fairly easy to use.”
Dianna B.Psychologist
Ongoing Support: We’re Here When You Need Us
Our support team is comprised of behavioral health experts who speak your language and understand your challenges. You’ll never have to explain basic behavioral health concepts or industry terminology.
We’re passionate about supporting the vital work you do. With Valant support, you receive prompt and knowledgeable assistance, whether you have a quick question or a complex issue. Get practical solutions and guidance to help you optimize your use of Valant.
“Their support staff is amazing. They never leave you hanging.”
Fred S.Owner
Customer Success: Your Growth is Our Priority
Our dedicated Customer Success team is committed to helping you achieve your practice goals with Valant. We’re here to ensure you’re getting the most out of our software and maximizing your growth potential.
You’ll be the first to know about new features and updates, so you can leverage the latest advancements in behavioral health technology.
You’ll receive relevant training materials, best practices, and access to a network of Valant users. We’ll partner with you to ensure you’re satisfied with Valant and to identify any areas where we can further support your growth.
“So thankful for Valant! #1 EMR for Behavioral Healthcare! Support is top notch!”
Deann L.Owner and Psychiatrist
Numbers We Stand By
15
Local, Onsite Support Agents
500
Knowledge Base Articles
0
No Extra Fee for Support
About our Support Team
Close-knit
We are a dynamic close-knit team. We love what we do and that shows. You get the help of a team, not just of one person.
Dedicated
The work you do matters to us. We want to help you make the best impact for your clients and business.
Efficient
We are smart people who want to make sure you’re optimizing our tools and assisting you with a depth of knowledge.
Secure
We won’t take up your time asking you to describe the error on your screen. Send us a screenshot via our secure and fully HIPAA compliant portal, worry-free.
